Last Updated: 31/01/2026

This Privacy Policy describes how Adventure Hub (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website at https://adventurehub.lk or make a purchase.

1. Who We Are

Our website address is: https://adventurehub.lk.
The company behind this site is Adventure Hub.
You can contact us at:

  • Address: Colombo Road, Iriyagama 20400, Sri Lanka

  • Phone: 071 699 5308

  • Email: info@adventurehub.lk

2. What Personal Data We Collect and Why We Collect It

We collect information to provide and improve our services, process your transactions, and communicate with you.

A. Information You Provide Directly:

  • Account & Checkout Information: When you make a purchase or create an account, we collect your name, billing and shipping address, email address, phone number, and payment details.

  • Contact Forms: If you contact us, we collect your name, email address, phone number, and the contents of your message.

  • Comments: If you leave a comment on the site, we collect the data shown in the comments form, your IP address, and browser user agent string for spam detection.

B. Information Collected Automatically:

  • Technical & Usage Data: We collect data about your visit, including your IP address, browser type, referring/exit pages, and pages viewed. This helps us analyze trends and administer the site.

  • Cookies: We use cookies to remember your preferences, track cart contents, and enhance your experience. See Section 5 for more details.

  • Order & Product Data: We track products you’ve viewed to show you recent items and use your location (based on IP) to estimate taxes and shipping.

C. Legal Basis for Processing:
We process your data based on:

  • Contractual necessity (to fulfill your order).

  • Your consent (e.g., for marketing emails or non-essential cookies).

  • Legitimate interests (e.g., site security, fraud prevention, improving our services).

3. Comments

When you leave a comment, we collect the data in the comments form, your IP address, and browser user agent string for spam detection. An anonymized hash of your email may be sent to the Gravatar service. Approved comments display your profile picture publicly alongside your comment.

4. Media

If you upload images, avoid those with embedded location data (EXIF GPS). Visitors can download images from the website and extract location data.

5. Cookies

We use cookies for various purposes:

  • Essential Cookies: For login sessions, shopping cart functionality, and payment processing.

  • Preference Cookies: To remember your account and site preferences (e.g., login details, language).

  • Analytics Cookies: To understand how visitors use our site (see Analytics section).

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

6. Analytics

We use analytics services (like Google Analytics) to understand site usage. These services collect data such as your IP address and browsing behavior. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

7. Who We Share Your Data With

We share your data with trusted third-party service providers only as necessary to operate our website and business:

  • Payment Processors: (e.g., PayPal) to securely process payments. We pass necessary transaction details (purchase total, billing info) to them. Review PayPal’s Privacy Policy.

  • Shipping & Fulfillment Partners: To deliver your orders.

  • Hosting & IT Service Providers: To store data and maintain our site.

  • Marketing & Analytics Providers: (e.g., Google) as described above.

  • Automated Spam Detection Services: To screen comments.

We do not sell your personal data.

8. How Long We Retain Your Data

  • Orders: We retain purchase information (name, address, products) for 7 years for tax and accounting purposes.

  • Accounts: We store your personal profile information as long as your account exists. You can edit or delete it at any time.

  • Comments: Comments and their metadata are retained indefinitely to recognize and approve follow-up comments.

  • Contact Form Entries: These are kept for customer service purposes but are not used for marketing.

9. What Rights You Have Over Your Data

If you have an account or have left comments, you can request:

  • An exported file of your personal data we hold.

  • The correction or erasure of your personal data (excluding data we must keep for legal, administrative, or security purposes).
    To exercise these rights, please contact us using the details in Section 1.

10. Where Your Data Is Sent

Our site is hosted and our data processed in Sri Lanka. We use service providers (e.g., payment gateways, email services) that may be located outside the European Union. We ensure data transferred internationally is protected via contractual safeguards and compliance with applicable data protection laws.

11. Payments

We accept payments via PayPal. When processing payments, necessary transaction data (purchase total, billing information) is passed to PayPal in accordance with their Privacy Policy.

12. How We Protect Your Data

We implement security measures including SSL encryption, regular security updates, and secure hosting. Access to your personal data is limited to authorized personnel who need it to perform their duties.

13. Data Breach Procedures

We have procedures in place to identify, assess, report, and address any potential data breaches in compliance with applicable laws.

14. Contact Information

For privacy-specific concerns, please contact us at:
Adventure Hub
Email: info@adventurehub.lk
Phone: 071 699 5308