OUR COMMITMENT TO QUALITY
At Adventure Hub, we are committed to providing top-quality outdoor gear that you can rely on. We understand the importance of durability and functionality in the great outdoors, and our warranty reflects our dedication to your satisfaction.
RETURN & EXCHANGE POLICY
We understand that sometimes things don’t work out. If you’re not fully satisfied with your purchase, we offer a 2-day return window from the date of delivery under the following conditions:
Eligibility for Return
Condition: Items must be brand new, unused, and in original packaging.
Window: Return request must be made within 2 days of receiving the product.
Method: Items must be returned to a designated drop-off location provided by our team.
Restocking Fees: No restocking fees apply.
Refund Time: Once your return is received and inspected, refunds are processed within 7 business days.
To initiate a return, please contact our customer service team with your order details.
WARRANTY COVERAGE
Warranty periods vary by product, with coverage up to 2 years from the date of purchase. Refer to the individual product page for specific details.
What is Covered
Manufacturing Defects: Defects in materials or workmanship.
Zippers, Buckles, Hardware: Failures during normal use.
Fabric and Seams: Issues occurring under normal use conditions.
What is Not Covered
Normal wear and tear
Damage from misuse or neglect
Unauthorized modifications
Accidental damage (cuts, burns, animal damage, etc.)
HOW TO FILE A WARRANTY CLAIM
Contact Us: Provide proof of purchase and describe the issue.
Assessment: Our team may request additional information or photos.
Resolution: If approved, we will repair or replace the item at our discretion.
START YOUR WARRANTY CLAIM
Please Contact Us to initiate a return or warranty claim. Our team is here to support you every step of the way.
